Privacy Policy & Terms of Service

Aladdeen is an intermediary platform connecting customers, merchants, and service providers. This document governs user privacy and app terms under Google Play Store policies.

1. Privacy & Data Collection

• Account Info: Full name, phone number, and designated role (Customer, Merchant, or Service Provider).
• Location & Address: City, district, and nearest landmark strictly utilized for delivery dispatch and service fulfillment.
• Identity Verification (KYC): National identity and residency cards for verified merchants and service providers.
• In-App Communications: Chat logs, quotes, and deal proposals retained for user dispute resolution and record protection.

2. Core Platform Rules

• Intermediary Status: Aladdeen acts as a facilitator and is not a direct party to item sales or labor execution.
• Merchant & Provider Liability: Providers and merchants are solely accountable for service execution, material standards, and product fitness.
• Service Warranty: A standard 3-day warranty period applies to completed services, requiring the provider to remediate defects.
• Internal Transactions: Agreements and payments outside the app violate platform terms and result in account suspension.
• Dispute Review: Support administration reserves the right to inspect relevant communication logs strictly upon formal dispute or fraud investigation.

3. Account & Data Deletion

Users may permanently terminate their account and request deletion of personal records by contacting support at alaaddeeen@gmail.com or via in-app support chat.